Refund policy

At Trendy & Unique Boutique, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy to make the process easy and hassle-free.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The item(s) are returned within 30 days of purchase.
  • The item(s) are in their original condition, unused, unwashed, and with all tags attached.
  • You have the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Sale items marked as final sale
  • Personal care items (e.g., earrings, undergarments, swimwear) due to hygiene reasons

3. How to Return an Item

In-Store Returns:

  • Bring the item(s) along with the original receipt to our store at 123 Fashion Avenue, Trendy City, TC 12345.
  • Our staff will process your return and issue a refund to your original payment method.

Online Returns:

  • Contact our customer service at returns@trendyanduniqueboutique.com to initiate a return.
  • You will receive instructions on how to send your item(s) back to us.
  • Pack the item(s) securely and include your receipt or proof of purchase.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If your return is approved:

  • A refund will be processed to your original payment method.
  • Credit card refunds may take 5-10 business days to appear on your statement, depending on your bank or card issuer.

5. Exchanges

We offer exchanges for different sizes or colors of the same item. If you need to exchange an item:

  • Contact us at exchanges@trendyanduniqueboutique.com.
  • Follow the return instructions provided by our customer service team.
  • Once we receive the returned item, we will ship the replacement item to you at no additional cost.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@trendyanduniqueboutique.com. Provide details and, if possible, include photos of the damage or defect. We will arrange for a replacement or a full refund, including any shipping costs incurred.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank, as there is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@trendyanduniqueboutique.com.

8. Contact Us

For any questions or concerns regarding our refund policy, please contact us:

Trendy & Unique Boutique 123 Fashion Avenue Trendy City, TC 12345 Email: support@trendyanduniqueboutique.com Phone: (123) 456-7890

Thank you for shopping at Trendy & Unique Boutique. We appreciate your business and are committed to providing you with a satisfying shopping experience